Refund policy
Effective Date: January 3rd, 2025
At NOMADIK CO., we take pride in crafting high-performance, made-to-order carbon mountain bike wheels tailored to meet the specific needs of our customers. Due to the custom nature of our manufacturing process, we have established the following refund and return policy:
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No General Refunds
All purchases made with NOMADIK CO. are final. As our products are manufactured to order, we do not accept general refund requests under any circumstances. If you're unsatisfied with your purchase, please contact us at support@nomadikwheels.com and we will do our very best to resolve any issues. -
No General Returns
We do not offer returns on any of our products, regardless of condition, as each item is custom-built to individual specifications. -
Exceptions for Inaccurate or Incorrect Orders
In rare cases where an order is incorrect or inaccurate due to an error on our part, we will accept refunds or returns. If you believe there has been a mistake with your order, please contact our support team at support@nomadikwheels.com as soon as possible. We are committed to resolving the issue promptly and ensuring your satisfaction. -
Customer Satisfaction Commitment
Even in cases where refunds or returns are not applicable, your satisfaction remains our top priority. If you encounter any issues or concerns with your order, please don’t hesitate to reach out to us. We will do our very best to address your concerns and find a resolution. -
Contact Us for Support
If you have any questions about your order or need assistance, our support team is here to help. You can reach us at support@nomadikwheels.com, and we will respond promptly to address your inquiry. -
Product Warranty
To ensure your confidence in our products, we stand behind the quality and craftsmanship of our wheels. If you experience an issue related to manufacturing defects, please refer to our Warranty Policy for guidance on how to proceed.
We encourage customers to carefully review their orders before completing a purchase to ensure accuracy. Thank you for choosing NOMADIK CO. for your cycling needs.